Delete your Kayan account and data
In the app
Open your profile, then Settings → Manage account → Delete account and data. Review the details, confirm the request and verify your identity again.
Without opening the app
Email contact@app-kayan.com from your account email with the subject “Kayan account deletion request”. Include your profile name. If you have lost access to your email, tell us so we can arrange a suitable ownership check. Never send your password or app-lock PIN.
What is deleted?
After accepting a request, we hide your profile and stop sign-in, then remove account information, photos, text and voice messages, interactions, private location and account settings. Shared conversations are deleted for both participants.
In-app deletion normally completes in around 90 minutes; a service outage may delay it. Email requests are completed within 30 days after ownership verification, with confirmation by email.
What remains temporarily?
Safety reports remain private for 90 days after deletion, or longer if legally required. Deleted files may remain in the recovery layer for another 7 days. Completion records remain for 24 hours and request correspondence for 30 days after closure. The privacy policy explains technical-log retention.
Account, app and subscriptions
Uninstalling does not delete your account. Account deletion does not automatically cancel any store subscription; manage subscriptions in Google Play.