Kayan Privacy Policy

Responsibility for your data

We use your data to provide Kayan services and protect your account. For questions or requests about your data: contact@app-kayan.com.

Your data and its use

We do not use your account and profile data for purposes outside Kayan services. It is used only to operate the app, help people meet and protect users.

We process your account and profile information, including your name, email, phone number if added, age, gender, photos, bio and selections about religion, ethnicity, nationality, languages, family, education, work, body characteristics and interests.

We also process your location to verify your city and country and show distance; your text and voice messages, likes, visits, matches and reports; and technical information about your device, connection, notifications and service performance. We do not sell your data or use it for targeted advertising.

Permissions and information visibility

We request camera, photo or microphone permission when you use the relevant feature. If you allow residence verification, we send your precise location to the server and use Google Maps to identify the country and city. We do not show your precise coordinates to members.

Contact blocking uses a number you enter yourself; it does not read your phone's address book. You can change permissions in your phone settings.

Your profile and activity are shown according to the app's features and settings. The other person may see your like, visit or unmatch. Messages are delivered to the conversation participants.

Services that help us run the app

We use Google and Firebase for sign-in, storage, notifications, service operation and performance measurement, and Google Maps for residence verification. Email and support-site hosting providers process the information needed for their services. Some data may be processed outside your country.

Support staff access what is needed to handle requests and reports. Safety reports are not displayed to users. We may provide information to the relevant authorities when required by law.

Face verification

We ask for your consent before a face check. The service uses AWS in Northern Virginia, United States, to check your presence and compare your face with your main profile photo and safety records. A digital face representation is stored to prevent impersonation and return after a ban. It is not shown to members.

We remove the face record when an ordinary account is deleted. After a confirmed account ban, we keep the matching record for 180 days from the ban and then delete it, including if the account is deleted during that period. Account deletion does not restart the retention period. Suspected matches receive human review. You can request a review of a decision at contact@app-kayan.com.

Protecting your data

We encrypt data during transfer and restrict access. Conversations are not end-to-end encrypted: their content is processed on the service's servers, not only on the participants' devices. Your app-lock PIN stays on your device.

Screenshot protection reduces copying, but it cannot stop someone photographing the screen with another phone.

Deleting your account

Request deletion from Settings → Manage account → Delete account and data, or email contact@app-kayan.com.

Once the request is accepted, we hide your profile and stop sign-in, then delete the account data, photos, messages, audio and associated interactions. Shared conversations are deleted for both participants.

In-app deletion usually completes in about an hour and a half, but a service fault may delay it. Support staff will not ask for your password or app-lock PIN.

Limited data may remain for specific periods:

• Safety reports: 90 days after account deletion, or longer if legally required.
• Recoverable copies of deleted files: 7 additional days.
• Deletion completion record: 24 hours.
• Deletion-request correspondence: 30 days after the request is closed.
• Some Firebase performance records: 30 or 60 days, depending on the record type, before deletion begins, under the Firebase privacy policy. Other service-provider logs and backups follow their published retention periods.

Age and updates

Kayan is for people aged 18 or older. Report an underage account or a risk to a child so we can take appropriate action.

We will explain important changes to this policy and ask for your consent again when required.

Location verification is required to complete registration. The app requests your permission before accessing your device location.